1. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Custom or personalized signs may require additional time for design approval and production.
• You’ll receive an email notification once your order has been dispatched.

2. Shipping Methods & Delivery Times

• We ship worldwide via trusted courier partners.
  • Standard Shipping: Estimated 7–14 business days
  • Express Shipping: Estimated 3–7 business days (additional charges may apply)
• Delivery timelines may vary due to customs, local holidays, or unexpected courier delays.

3. Shipping Charges

• Shipping costs are calculated at checkout based on:
  • Destination
  • Chosen shipping method
  • Package weight or dimensions
• Promotional free shipping may apply for orders above a certain threshold—please check current offers at checkout.

4. Customs, Duties & Taxes

• For international orders, any customs duties, import taxes, or fees are the customer’s responsibility, not included in product or shipping costs.

5. Order Tracking

• A tracking number will be provided via email once the shipment is processed.
• Use this number on the courier’s website to monitor your delivery.

6. Shipping Address Accuracy

• Please verify that your shipping address is complete and accurate.
• Prosignz.com cannot be held responsible for delays, failed, or mis-delivered orders resulting from incorrect address details.

7. Restricted Shipping Locations

• Some regions may have shipping restrictions (e.g., due to courier limitations or regulations on signage products).
• If we discover restrictions for your location, we will contact you promptly to discuss alternatives or cancellation.

8. Lost or Damaged Shipments

• In the event of lost or damaging during transit:
  • Contact us immediately with your order number and detailed photos of the damage and packaging.
  • We will coordinate with the courier to resolve the issue—this may include replacement or refund, based on investigation outcomes.